Expires 1 month from now
Retail Relationship Management Officer (RRMO)
full-time
| ET - BO
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Job Summary
The Retail Relationship Management Officer is responsible for driving business growth within the retail segment by acquiring new customers, deepening relationships with existing clients, and delivering exceptional customer service. The role focuses on mobilizing deposits, driving product sales, and ensuring effective relationship management in line with the Bank’s strategic objectives.
Job Details
Key Responsibilities
Business Development & Revenue Generation
- Drive the acquisition of new retail customers and grow the branch’s customer base.
- Mobilize low-cost deposits and achieve assigned deposit targets.
- Promote and cross-sell the Bank’s products and services (e.g., savings, loans, digital banking, cards, etc.).
- Identify sales opportunities within assigned catchment areas and execute targeted marketing strategies.
Relationship Management
- Build and maintain strong relationships with customers to enhance loyalty and retention.
- Understand customer needs and provide tailored financial solutions.
- Proactively engage customers to deepen wallet share and increase product penetration.
Customer Service Excellence
- Deliver high-quality service to ensure a seamless and positive customer experience.
- Promptly resolve customer complaints and escalate issues where necessary.
- Ensure adherence to service standards and turnaround times.
Credit & Risk Management
- Support the processing of retail loan applications in line with credit policies.
- Conduct preliminary assessments and ensure proper documentation for credit facilities.
- Monitor customer accounts to ensure compliance with agreed terms and minimize risk exposure.
Compliance & Reporting
- Ensure full compliance with the Bank’s policies, regulatory requirements, and KYC standards.
- Maintain accurate records of sales activities, customer interactions, and pipeline management.
- Provide periodic reports on performance, pipeline, and market insights.
Key Performance Indicators (KPIs)
- Deposit mobilization (CASA growth)
- Customer acquisition numbers
- Product sales volumes (loans, cards, digital adoption, etc.)
- Revenue generation
- Customer retention and satisfaction levels
- Turnaround time on service delivery
Requirements
Education & Experience
- Bachelor’s degree in any relevant discipline
- Minimum of 4–10 years’ experience in retail banking, sales, or relationship management
Skills & Competencies
- Strong sales and negotiation skills
- Excellent interpersonal and communication skills
- Customer-centric mindset
- High level of integrity and professionalism
- Good understanding of retail banking products and market dynamics
- Ability to work with targets and deliver under pressure
- Proficiency in Microsoft Office and digital banking tools
Key Relationships
- Branch Manager and Internal Teams (Operations, Credit, Digital Banking)
- Existing and Prospective Customers
- External Stakeholders within assigned market
Additional Requirements
- Knowledge of the local market/territory is an added advantage
- Strong networking and prospecting ability
- Willingness to engage in field marketing activities
Benefits
At Wema Bank, we recognize and reward the contributions of our employees by offering a range of benefits designed to enhance their well-being and work-life balance. Here are some key perks you can enjoy as a Knight.
- Healthcare – We have a comprehensive medical coverage to ensure you, and your loved ones stay healthy.
- Elderly Care - At Wema Bank, our robust HMO plans include a provision for elderly care, allowing you to enroll one of your parents under your health coverage.
- Parental Leave (Paternity & Maternity) – Paid leave to support new parents, allowing them time to bond with their newborns.
- Year-End Bonus (13th Month) – As a Knight, there is an opportunity for you to enjoy an additional allowance as a reward for your dedication and hard work.
- Company Events – At Wema Bank, we engage in team-building activities, networking opportunities, and celebrations that foster a strong workplace culture.
- Competitive Pay – Attractive salary packages that reflect your skills, experience, and contributions.
- Leave Allowance – Financial support when you take your well-deserved time off.
- Profit Sharing – A share in the bank’s success, ensuring you, as an employee, benefit from the company’s growth.
About Company
Wema Bank
Wema Bank is the pioneer of Africa’s first fully digital bank, ALAT, and one of Nigeria’s most resilient banks. With decades of experience in the business of banking, the Bank has remained innovative in delivering value to its stakeholders. The publicly quoted Nigerian company has successfully built a legacy of trust and resilience that has won it the loyalty of its customers. The Bank is constantly introducing products and services tailored to the needs of its customers at every stage of their lives. It is a proud partner to more than one million individuals, families and businesses across Nigeria, helping them to achieve their personal and financial goals.