Collections Leads

Job Summary

Lead and manage a team of collection specialists by providing direction, coaching, and fostering a positive work environment while driving strategies to improve debt recovery and efficiency. Oversee performance monitoring, resolve escalated issues, ensure compliance with policies and regulations, and collaborate cross-functionally to optimize collection processes.

Job Details

JOB RESPONSIBILITIES

 Team Leadership & Management:

• Lead, motivate, and manage a team of collection specialists to meet performance targets. 
• Provide daily directions, supervision, and coaching on direct reports.
• Foster a positive work environment and maintain open communication within the team.

• Collection Strategy & Performance:
• Develop and implement strategies to improve debt recovery rates and collection efficiency.
• Monitor and analyze key performance indicators (KPIs) and generate daily, weekly, and monthly performance reports. Oversee the daily activities of the collections desk and ensure effective task allocation.

• Problem-Solving & Escalation:
• Act as a point of contact for difficult or escalated collection issues and provide solutions or guidance.
• Investigate and resolve complex payment-related problems and disputes.

• Compliance & Policy Adherence:
• Ensure the team adheres to company policies, procedures, and relevant regulatory requirements.
• Maintain accurate documentation of all collection activities.

Cross-Functional Collaboration:

• Collaborate with other departments to optimize workflows and processes related to collections. 

Requirements

Qualification and Experience:

• Bachelor's degree in Banking & Finance, Business Administration or any related field.
• 3 - 5 years of cognate experience.
• Additional academic qualification is an added advantage.
• Digitally Savvy
• Superb interpersonal skills
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly
• Ability to work well with others and lead a team

Benefits

At Wema Bank, we recognize and reward the contributions of our employees by offering a range of benefits designed to enhance their well-being and work-life balance. Here are some key perks you can enjoy as a Knight. 

• Healthcare – We have a comprehensive medical coverage to ensure you, and your loved ones stay healthy.
• Elderly Care - At Wema Bank, our robust HMO plans include a provision for elderly care, allowing you to enroll one of your parents under your health coverage.
• Parental Leave (Paternity & Maternity) – Paid leave to support new parents, allowing them time to bond with their newborns.
• Year-End Bonus (13th Month) – As a Knight there is an opportunity for you to enjoy an additional allowance as a reward for your dedication and hard work.
• Company Events – At Wema Bank we engage in team-building activities, networking opportunities, and celebrations that foster a strong workplace culture.
• Competitive Pay – Attractive salary packages that reflect your skills, experience, and contributions.
• Leave Allowance – Financial support when you take your well-deserved time off.
• Profit Sharing – A share in the bank’s success, ensuring you as an employe benefit from the company’s growth.

About Company

Wema Bank

https://www.wemabank.com

Wema Bank is the pioneer of Africa’s first fully digital bank, ALAT, and one of Nigeria’s most resilient banks. With decades of experience in the business of banking, the Bank has remained innovative in delivering value to its stakeholders. The publicly quoted Nigerian company has successfully built a legacy of trust and resilience that has won it the loyalty of its customers. The Bank is constantly introducing products and services tailored to the needs of its customers at every stage of their lives. It is a proud partner to more than one million individuals, families and businesses across Nigeria, helping them to achieve their personal and financial goals.