High Value Segment Officer - Relationship Management Officer

Job Summary

The purpose of this role is to acquire and manage High Net-Worth Individual (HNI) customers, ensuring tailored financial solutions while maintaining the highest standards of confidentiality, professionalism, and service.

Job Details

KEY RESPONSIBILITIES/ACCOUNTABILITIES

• Account Acquisition of the HNI customers
• Ability to handle sensitive personal and financial information.
• Proven track record of maintaining customer privacy.
• Excellent interpersonal skills.
• Ability to read and adapt to the moods, preferences, and expectations of HNIs.
• Ability to communicate clearly, respectfully, and persuasively
• Impeccable grooming and demeanor.
• Formal communication style with appropriate use of business etiquette.
• Ability to work irregular hours or travel if needed.
• Comfortable with dynamic work environments and last-minute changes.
• Strong moral character and sense of responsibility.
• Exposure to international standards and cross-cultural interactions.
• Ability to deal with global HNI customer or multicultural families.

Requirements

QUALIFICATION AND SKILLS

Below are qualifications and skills required to work as a High Value Segment Officer

• Customer oriented: Must be driven by the Bank’s purpose of delivering valuable products
• Show a strong ability to critically analyze market problems and define clear, detailed, and logical product and service solutions.
• Ability to collaborative and work with stakeholders and team members.
• Excellent written and verbal communication skills
• Deeply curious and want to understand the why
• Not satisfied with the status quo and want to raise the bar
• 5+ years of experience
• Technical and analytical background
• Strong track record of execution

Education:

• 1st Degree
• Masters is a plus

Benefits

At Wema Bank, we recognize and reward the contributions of our employees by offering a range of benefits designed to enhance their well-being and work-life balance. Here are some key perks you can enjoy as a Knight. 

• Healthcare – We have a comprehensive medical coverage to ensure you, and your loved ones stay healthy.
• Elderly Care - At Wema Bank, our robust HMO plans include a provision for elderly care, allowing you to enroll one of your parents under your health coverage.
• Parental Leave (Paternity & Maternity) – Paid leave to support new parents, allowing them time to bond with their newborns.
• Year-End Bonus (13th Month) – As a Knight there is an opportunity for you to enjoy an additional allowance as a reward for your dedication and hard work.
• Company Events – At Wema Bank we engage in team-building activities, networking opportunities, and celebrations that foster a strong workplace culture.
• Competitive Pay – Attractive salary packages that reflect your skills, experience, and contributions.
• Leave Allowance – Financial support when you take your well-deserved time off.
• Profit Sharing – A share in the bank’s success, ensuring you as an employe benefit from the company’s growth.

About Company

Wema Bank

https://www.wemabank.com

Wema Bank is the pioneer of Africa’s first fully digital bank, ALAT, and one of Nigeria’s most resilient banks. With decades of experience in the business of banking, the Bank has remained innovative in delivering value to its stakeholders. The publicly quoted Nigerian company has successfully built a legacy of trust and resilience that has won it the loyalty of its customers. The Bank is constantly introducing products and services tailored to the needs of its customers at every stage of their lives. It is a proud partner to more than one million individuals, families and businesses across Nigeria, helping them to achieve their personal and financial goals.