POS Business & Operations Officer

Job Summary

The ideal candidate will collate market intelligence on new products features, technology and competition to drive product capability improvements and guide sales team on opportunity pools and product campaigns for first mover advantages.

Job Details

• Designing profitability analysis for marketers to drive acquisition and good transaction turnover
• Sending monthly POS transaction report to PMS. Return rendition to Central Bank on monthly basis
• Work with E-Channels Operations to apply rebate where necessary
• Managing POS Merchant settlements & reconciliation by working with e-channels support to ensure merchants POS disputes are resolved
• Reviewing of concession requests from branches to ensure conformity
• Driving POS, QR Code and mCASH Business
• Design and develop Products on POS solutions. POS Promo/campaign manager
• Keeping and updating SLAs/MOUs with our PTSPs/Vendors
• Managing business relationship and POS deployment and operations of MMOs and Super Agents
• Prepare comprehensive POS performance reports for regions
• Handling MIS Data Analysis and management

Resolving all POS operations and settlement issues/calls

Requirements

Knowledge

• MS Office Package technical knowhow
• Project Management
• Knowledge & understanding of banking operations
• Card business and product knowledge
• Customer service principles
• Working knowledge of computers, internet, and mobile phone
• Familiarity with payment channels
• Working knowledge with API integration

Skills

• Project management skills
• Resource management skills
• Good writing and presentation skills
• Ability to organize, structure and channel resources
• Analytical and problem-solving skills
• Strong interpersonal skills
• Very resourceful

About Company

Wema Bank

https://www.wemabank.com

Wema Bank is the pioneer of Africa’s first fully digital bank, ALAT, and one of Nigeria’s most resilient banks. With decades of experience in the business of banking, the Bank has remained innovative in delivering value to its stakeholders. The publicly quoted Nigerian company has successfully built a legacy of trust and resilience that has won it the loyalty of its customers. The Bank is constantly introducing products and services tailored to the needs of its customers at every stage of their lives. It is a proud partner to more than one million individuals, families and businesses across Nigeria, helping them to achieve their personal and financial goals.