Retail Collection Officer

Job Summary

The ideal candidate is responsible for the sustainability of quality loan portfolios and protects risk assets against deterioration thereby keeping non-performing loans (NPLs) within acceptable standards.

Job Details

·       Identification of early warning signals

·       Reduction in number and value of unpaid obligation

·       Monitor change in days past due and watch listed accounts

·       Engage customers qualifying for loan top-up

·       Set up digital customer obligation reminders

·       Daily post disbursement review of retail loans

·       Monitor and engage customers for proper document vaulting

·       Engage Product Managers on new delinquency trend

Requirements

Educational Qulaification: Bachelor of Science degree in a related field(Experience in loan monitoring and recovery is an added advantage)

Professional competences:

·       Good understanding and use of excel

·       Business presentation skills

·       Good communication skills

·       Understanding CBN Prudential Guideline

·       Key Account Management

·       Credit/Collections

·       Customer need identification

·       Customer engagement

·       Policy formulation and implementation

·       Good attention to details and changes

About Company

Wema Bank

https://www.wemabank.com

Wema Bank is the pioneer of Africa’s first fully digital bank, ALAT, and one of Nigeria’s most resilient banks. With decades of experience in the business of banking, the Bank has remained innovative in delivering value to its stakeholders. The publicly quoted Nigerian company has successfully built a legacy of trust and resilience that has won it the loyalty of its customers. The Bank is constantly introducing products and services tailored to the needs of its customers at every stage of their lives. It is a proud partner to more than one million individuals, families and businesses across Nigeria, helping them to achieve their personal and financial goals.